customer experience

eGain launches Agentic Studio, enabling AI agents to autonomously handle end-to-end customer requests through multi-agent orchestration, targeting reduced resolution times and service costs.

TTEC and ECCA research reveals European firms abandoning outbound cold calling for AI-supported sales-through-service models, with major corporations leading the shift.

Stop & Shop expands grocery delivery across 350+ Northeast stores via Uber Eats partnership, offering same-day service and promotional incentives.

eGain named finalist in two National AI Awards 2026 categories for its Composer AI platform and BT customer experience partnership serving millions of UK customers.

$ADBE rises 1.73% on new AI-powered products including GenStudio tools and CX Enterprise Coworker, outperforming declining market.

US utility customer satisfaction scores declined to 722, driven by billing and payment friction amid affordability pressures, though 31 utilities earned recognition.

Professional services firm Vistra names Damian Leach Director of AI and Digital to accelerate digital transformation and enhance customer experience across 50+ markets globally.

Vistra appoints Damian Leach as Chief AI & Digital Officer to accelerate digital transformation and enhance customer experience through AI-driven platforms.

Vistra appoints Chief AI Officer Damian Leach to drive digital transformation and AI-enhanced client services, signaling major technology investment amid industry-wide digital arms race.

Vistra appoints Damian Leach as Chief AI & Digital Officer to drive digital transformation and enhance global client experience. Leach brings 20+ years of technology leadership in regulated industries.

Vistra appoints Damian Leach as Chief AI and Digital Officer to accelerate digital transformation and AI capabilities across 50 markets.

Vistra appoints Damian Leach as Chief AI and Digital Officer to lead digital transformation and AI integration across the global professional services firm.

Ushur launches AI-powered Voice-Guided Experience enabling synchronized voice and mobile interactions across regulated industries with HIPAA and HITRUST compliance support.

Renault Group unveils futuREady plan targeting 36 new models by 2030, including 16 electric vehicles, with focus on profitability and technological innovation.

Percepta wins seven Stevie Awards across all entered categories, signaling customer experience leadership as new president replaces departing Karen Gurganious.

Target stock surges 25% in 2026 under new CEO Michael Fiddelke's focused turnaround, projecting 2% sales growth and $1 EPS increase despite boycott aftermath and Walmart-Amazon competition.

Capgemini extends McDonald's partnership five years to support digital transformation, AI-powered loyalty growth targeting 250M users and $45B systemwide sales by 2027.

Newegg integrates Venmo payment option, tapping its nearly 100 million active accounts to enhance checkout flexibility for Gen Z and millennial shoppers.

TTEC expands AI platform to 100+ enterprises, boosting agent retention by 12% and improving compliance, handle times, and sales conversions across 25,000 global agents.