customer service automation

eGain deepens Salesforce Service Cloud integration with AI-powered knowledge and contextual intelligence, enabling faster case resolution and improved self-service capabilities.

eGain expands AI Agent integration with Salesforce Service Cloud, enabling faster case resolution through AI-driven knowledge and contextual intelligence without workflow changes.

eGain deepens Salesforce integration with AI-powered knowledge and contextual intelligence, enabling faster case resolution and improved self-service deflection without workflow changes.

eGain expands AI Agent integration with Salesforce Service Cloud, embedding advanced AI knowledge capabilities and contextual intelligence directly within the platform to enhance customer service operations.

eGain launches Agentic Studio enabling AI agents to autonomously resolve complex customer requests through multi-agent coordination, reducing costs and improving first-contact resolution rates.

eGain launches Agentic Studio, enabling AI agents to autonomously handle end-to-end customer requests through multi-agent orchestration, targeting reduced resolution times and service costs.

eGain unveiled AI Agent IVA, an intelligent virtual agent using natural language processing to resolve customer inquiries 24/7 without rigid scripts or decision trees.

SoundHound AI launches OASYS, a self-learning agentic AI platform enabling multilingual agents to autonomously improve themselves across multiple channels.

SoundHound AI trading at $8.15 with Wall Street price targets up to $20, fueled by 59% revenue growth in enterprise automation solutions.

Ibex will showcase its Wave iX AI solution suite at IUCX 2026 conference, targeting utilities with generative AI capabilities for customer service modernization.

Three AI-focused companies—Nebius, SoundHound AI, and IonQ—offer potential 10x returns by 2030, backed by Meta's $27 billion infrastructure deal and sector tailwinds, though execution risk remains substantial.

DeepBrain AI launches real-time conversational video agents for enterprises, shifting from static video generation. Already deployed at SAP, Shinhan Bank, and Samsung Securities.

SoundHound AI and Nebius offer strong AI growth potential, but experts recommend limiting portfolio exposure to 1% due to execution risks and high volatility.

SoundHound AI stock down 65% despite 59% Q4 revenue growth and major enterprise wins, but unsustainable $42.5M quarterly operating losses raise profitability concerns.

Wall Street analysts project 125% upside for quantum computing firm IonQ and 117% for AI specialist SoundHound AI through 2026, citing strong commercialization potential.