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$TTEC

3 articles found
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GlobeNewswire Inc.GlobeNewswire Inc.··Ttec Holdings, Inc.

European Contact Centers Ditch Cold Calling for AI-Powered Service-Led Sales

TTEC and ECCA research reveals European firms abandoning outbound cold calling for AI-supported sales-through-service models, with major corporations leading the shift.
TTEComnichannel engagementcustomer experience
GlobeNewswire Inc.GlobeNewswire Inc.··Not Specified

Percepta Sweeps 2026 Stevie Awards, Signals Leadership Shift in Auto Customer Experience

Percepta wins seven Stevie Awards across all entered categories, signaling customer experience leadership as new president replaces departing Karen Gurganious.
FFpBFpCFpDTTECleadership transitionautomotive industry
GlobeNewswire Inc.GlobeNewswire Inc.··Not Specified

TTEC Expands AI Platform Across 100+ Enterprises, Reports Significant Gains in Agent Retention

TTEC expands AI platform to 100+ enterprises, boosting agent retention by 12% and improving compliance, handle times, and sales conversions across 25,000 global agents.
TTECenterprise adoptionAI training